Guidance: How to make a claim for PIP

This fact sheet is intended for support organisations who work with disabled people. It provides details on the process for starting a claim for PIP using the telephone, including:

• contact details
• the information the claimant will be asked for during the call
• next steps, including forms to be completed

Special arrangements are also covered for the following groups:

• terminally ill people
• people whose first language is not English
• claimants who are not able to manage their own affairs
• people who cannot deal with DWP using the telephone

British Sign Lanaguage(BSL) video

This and other PIP fact sheets are also available as BSL videos hosted on YouTube:

• BSL versions of PIP fact sheets