These draft regulations would give consumers a new private right to seek redress from businesses and, where appropriate, compensation where they have been the victim of a misleading or aggressive commercial practice. The new rights would apply where the consumer has entered into a contract or made a payment to the trader.
Comments on the detail of the proposals using the proforma by 11 October 2013.
See also the ‘UK implementation of the Consumer Rights Directive 2011/83/EU’ consultation for related publications on:
- Reform of Consumer Law: Draft Regulations - Government Response to Consultations on Misleading and Aggressive Practices and the European Consumer Rights Directive
- Reform of Consumer Law: Comments Proforma
- Government Response to the Recommendations of the Law Commission and Scottish Law Commission on Misleading and Aggressive Commercial Practices and the Consultation on Implementing the Consumer Rights Directive
The proposed regulations are part of a wider programme of work to reform consumer law (the ‘Consumer Law Reform Programme’).