Guidance: Framework generic guidance: provider guidance

This provider guidance provides requirements and background relevant to all Department for Work and Pensions (DWP) employment related programmes. It focuses on:

• the contracting body of DWP and what you can expect from them
• minimum standards for delivering DWP provision, including law and legislative requirements
• the management and assurance of these standards
• business continuity and related procedures

Complaint process

If you are unhappy with the service that you have received from DWP, the provider or both, please read our guidance given in our complaint resolution core briefing pack.