HMRC deals with the tax and payments affairs of virtually every business and individual in the UK; HMRC’s Your Charter sets out the relationship we want with our customers. This latest report (covering January 2012 to March 2013) focuses in particular on:
- answering customer calls and dealing with post
- working with our customers to pilot and then roll out Real Time Information for PAYE
- developing our Digital Strategy
- helping our customers with key life events such as retirement or bereavement and improving our support to disabled customers